Frequently Asked Questions

Making a reservation for a car rental with us is easy and a straightforward process. Here's a step-by-step guide:

1. Go to the official website of the Avax rent a car
   
   
2. Enter Rental Details - Enter pickup/return locations, dates and times for a car rental service
   
   
3. Search for Available Cars - You will have displayed all available cars from which you can choose. You can filter car categories and transmission to make ti easier for you to select wanted vehicle
   
   
4. Choose insurance - You will need to select insurance type. If you own a credit card you can select any insurance you want. If you don't own a credit card it is mandatory to select Premium insurance 
   
   
5. Extra services - Choose any additioal service you need for your travel. All additional services are listed and can be selected for your car rental
   
   
6. Driver information - Enter driver information, including your name and contact details
   
   
7. Confirm reservation - Before confirming your reservation, review the rental terms and conditions. Once you've reviewed all the details and provided the necessary information, proceed to confirm your reservation. You will receive a confirmation email with the reservation details and a confirmation number.

• Cancellation of your reservation is easy process. You can change or cancel your reservation at any point prior to the rental pickup.There are no charges incurred for re-booking and cancellations. 
  
  
• You can cancel reservation via our website. Just insert you email address and reservation number and you can cancel it on your own.
  
  
• We can also cancel reservation for you. In this case please inform us as soon as possible. 
  Email us at: hi@support.avaxrent.com and make a note that you want to cancel.

• It is simple to find out how much does a car rental cost. First you can check our fleet and find vehicle that suits you most. Prices variate throughout the year, so the most accurate is to select pickup and return locations, dates and times and check vehicles available. Price shown is rental price.
  
  Total price depends whether you want to select insurance and/or any addons for your rental. 
  
  You can also ask for personalized car rental offer directly from us. Contact us on hi@support.avaxrent.com and get personalized offer created just for you !

• If you find it more convenient for you to pickup and/or return the vehicle at locations we don't officialy have available or at specific address of you accomodation, we offer Special car delivery service. 
• 
  Service is available for addresses up to 10 km from our least distant location and costs 35Eur for each delivery/collection.
• 
  Special car delivery is also available on special request. Request can be made at: hi@support.avaxrent.com

• Have no worries, we keep your car and wait for you until you arrive !  
  
  

• When making a reservation for car rental via our website, we offer possibility to insert flight number. That way, our car rental agent can track down your flight and be prepared for possible delays. 
  
  
• Have a note that additional fees are possible to apply if car pickup/return is made outside of official working hours.

• Modifying your reservation is easy process. You can change  your reservation at any point prior to the rental pickup.There are no charges incurred for re-booking. 
  
  
• You can modify reservation via our website. Just insert you email address and reservation number and you can modify it on your own.
  
  
• We can also modify reservation for you. In this case please inform us as soon as possible. 
  Email us at: hi@support.avaxrent.com and make a note that you want to modify reservation along with changes you want to make.

•   Unlimited kilometers 
•   No hidden costs ( price you see is the price you pay)
•   Cross border
•   24/7 customer service
•   Free Cancellation up to 48 hours before arrival
•   Second driver
•   Ferrying the car to any island in Croatia.

• If you select Premium insurance option your deposit for excess will be reduced to zero, this means that, if you do a damage to our car or you do a damage to other car, you will be fully covered.
  
  

What to do in case of car accident?

• Immediately calling and waiting for the arrival of police officers
  
  Report incident to Avax rent a car representative (phone or email)
  
  Collecting personal data of the participants in the accident (name, surname, VAT number/OIB, address, identity card number, driver's license number, user of the vehicle, vehicle's insurance company information, vehicle insurance policy number, contact phone, etc.)
  
  Enclosing all police reports on the accident or damage, as well as the results of the breathalyzer test when returning the vehicle
  
  
• ? Due the insurance policy, POLICE report is mandatory in case of any car incident.
  Calling the police station and submitting written report of the accident to police, even in case of slight damage is obligation. If any of mentioned above lessee fails to do he/she will be liable for all consequences lessor may suffer therefore. In case of any damage, police report is mandatory(as stated above) otherwise even with extra insurance purchased has no value.

• On pickup driver needs to have ID document (Identity card or passport) and driver's license.  
  
  
• International driver's license is requested only if original driver's license is not written with latin alphabet letters.

• Online Check-In form is available for everyone after finishing reservation process. Online Check-In is not mandatory and it is optional to fill, but it can offer several perks such as:
  
   Time-Saving - Online check in reduces waiting time on pickup and enchants your travel experience from very beginning.
  
   Convenience - It can be filled via any smartphone, tablet or computer and from the comfort of your home.
  
   User-Friendly - Easy to navigate and simple to use, online check in is designed to be smooth and fast for our customers.
  
   Secure Handling - We ensure data privacy and security. Our Privacy policy is also available on our website. 

• Our official working hours are from 8:00-20:00 but we offer possibility to pickup and/or return the vehicle outside of those hours.
  
  
• Pickup and/or return of the car can be before opening, from 5:00-8:00
  
  
• Pickup and/or return of the car can be after closing, from 20:00-23:00
  
  
• Each service is fixed at 50Eur 

• Meet&greet means that rental location is meeting point, and not a direct office. We offer a variety locations for meet&greet and we bring the process smooth and easy. Our rental agent contacts you and delivers the vehicle to the meeting point. Meeting point for meet&greet location is predetermined.
  
  
• Our main meet&greet locations provides an opportunity to: rent a car in Omis, rent a car in Trogir, rent a car in Korcula City/Port or rent a car in Podstrana.
  
  
• All of our meet&greet rental locations are available for contact and reservations.

• Cross Border Rentals are allowed without additional charge to the following countries: ALL EU COUNTRIES(Except Greece), Bosnia, Serbia and Montenegro.
  
  For North Macedonia, Albania & Kosovo fee applies; 80Eur for rental period; option can be selected under the Addons section.
  
  We do not allow rented vehicles to go to the following countries: Greece, Romania, Bulgaria, Moldova, Ukraine, Belarus, Turkey, Estonia, Latvia, Lithuania, and Russia unless we have given you written permission to do so.

• Fuel tank will be full or partly full when you pickup your car
  The Lessee has to return the vehicle with the same level of fuel as delivered except if Lessee pre-purchased fuel
  If you don’t return the vehicle with the same level of fuel as delivered, we will charge you price per litre to fill the missing fuel + refuelling Service 
  There are no refunds for unused fuel
  
  
• Pre-purchase fuel addon menas that you will get the car with full tank on pickup and you can return it empty. This option comes in handy if your rental is longer and you will have limited time to go to the petrol station to fill in the car before returning it to the rental company.

• Unlimited kilometers/mileage is included in our rates
  Please have a note that this is subject to our fair usage policy.
  
  For rentals generally it is allowed 600 km per day.
  Eventual extra will be charged per price list (0,20Eur/1 km).
  Standard monthly mileage is up to 4500 km

• In case of accident, vehicle damage, breakage, theft or other similar circumstances the driver is obliged to:
  
  
• Immediately calling and waiting for the arrival of police officers
  Report incident to Avax rent a car representative (phone or email)
  Collecting personal data of the participants (in case of car accident or theft) 
  
  

• By accepting our Terms and conditions you accept your responsibility in case of receiving any parking tickets and traffic violations related fines.
• Parking ticket can be paid at any post office or bank in Croatia.
  
  For any unpaid tickets and or traffic violations related fines we apply our Privacy policy. 
  
  Tickets and appended administrative sanctions resulting from any violation of the Croatian Traffic law during rental period, is solely the lessee's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the lessee.

• It is possible to keep the car longer !
  
  
• Personally request an extension of the agreed rental period from the Lessor at least 24 hours before the expiration of the rental period
• Extending reservation in period less than 24 hours before expiration of your rental period is possible on request.

• Return of car instructions:
  
  Car needs to be returned during the official working hours or agreed time
  
  If You return the car outside of official working hours additional cost applies
   
  Returning the vehicle 1h after-hour is free of charge, we call it Grace period
  
  Lessee will be provided with a clean vehicle ready for rental and is supposed to return a vehicle in the same condition
  Excessive dirty vehicle interior or stained upholstery will be charged to the Lessee locally at the vehicle return
  There is no refund for early car return
  
  The lessee has to return the vehicle with the same level of fuel as delivered.
  There are no refunds for unused fuel.

• You can return the vehicle before return date and/or time on rental agreement
  
  Please note, rental charges will remain the same, meaning there are no refunds for earlier car return.
  
  

• Excess fee is maximum amount of lessee's liability and depends on insurance type and vehicle category
• Excess amount is a pre-authorised amount on lessee's credit card
  
  After car return process we release excess amount (if no additional charges should be made).
  
  Important note ! ⇒ Your debit/credit card issuer’s policy will apply for your account being credited for the excess, which may not be immediately available. Usually it takes from 7 to 30 days. Please note that this availability period and time procedure is not determined by Avax rent a car.

• Immediately calling and waiting for the arrival of police officers
  
  
• Report incident to Avax rent a car representative (phone or email)
  
  
• Collecting personal data of the participants in the accident (name, surname, VAT number/OIB, address, identity card number, driver's license number, user of the vehicle, vehicle's insurance company information, vehicle insurance policy number, contact phone, etc.)
  
  
• Enclosing all police reports on the accident or damage, as well as the results of the breathalyzer test when returning the vehicle

• By accepting our Terms and conditions you accept your responsibility in case of receiving any parking tickets and traffic violations related fines.
• Parking ticket can be paid at any post office or bank in Croatia.
  
  For any unpaid tickets and or traffic violations related fines we apply our Privacy policy. 
  
  Tickets and appended administrative sanctions resulting from any violation of the Croatian Traffic law during rental period, is solely the lessee's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the lessee.

• As a rental company we offer Grace period time of 1 hour for later return 
  
  If a vehicle is returned more than 1 hour of agreed time, daily rental cost will be charged to the Lessee
  
  
• Have a note that it is possible to be charged for additional fees if situation applies to you (out of working hours return)