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Terms

Terms and Conditions
Transparency for us is a key value. We want you to travel to your destination with the utmost serenity, without worrying about surprises or unexpected things. This section contains the General Rental Conditions that you will be invited to subscribe at our locations when picking up your car. Please, take a look before booking online; this way you'll spare time at the pick-up and you'll be leaving with peace of mind to your destinations. Thanks!.
Included:
Car Documents
Collision damage waiver (CDW): Often referred to as CDW, this partially covers damages incurred to your vehicle. Please note that you will still be liable for insurance excess. CDW does not cover damage or loss of keys, tires, windscreen or undercarriage.
Theft waiver (TW): This covers costs relating to the theft or attempted theft of the rental vehicle but does not cover the loss of personal possessions. Please note that you will still be liable for insurance excess. Third party liability protection (TP): This covers damage sustained by another driver car in the event of an accident caused by you. .
Third party liability protection (TP): This covers damage sustained by another driver car in the event of an accident caused by you.
Unlimited mileage: Unlimited mileage with this rental means you can drive as much as you want, with no additional charges for extra kilometers.
Breakdown assistance: For your peace of mind, 24/7 roadside emergency and breakdown assistance is included with this car. In case of emergency you just call the number provided by our car hire company and we will send help.
Airport fee: Fee for pick up at an airport location.
Tax: Taxes and charges
Pay on Arrival: No credit card details have to be given until you collect the vehicle.
Free Cancellation: Free cancellation up to 48 hours before arrival.
Extra Driver: 1 x Extra driver is included.
25% VAT Taxes: Including VAT 25% Taxes to all prices and offers
Mandatory documents:
Car Documents
Form(s) of ID: A valid photo ID (Passport or National ID).
Driver License: A full license held for minimum of 2 years with no major endorsements. Driving License in characters not readable in English or Croatian must be accompanied by an International Driving License. Provisional driver licenses are not accepted.
Age Restrictions : The minimum driver’s age required is 21. If the customer is in the age range 18 -21 young driver’s fee in the amount of 10 € per day with a maximum of 87,50 € per rental will apply. When collecting a vehicle the principal driver & any additional drivers will need to provide driver’s license on their name (if driver’s license is not written in roman/latin characters International driver’s license is obligatory).
Payment:
Car Documents
ACCEPTED: CASH, American Express, Diners Club, MasterCard, Visa
NOT ACCEPTED: Pre-paid credit cards, Laser, Maestro, Debit, or Switch cards. Make sure you have a large enough limit to cover the excess.In the event that you fail to present a valid credit card or lack of sufficient funds available on the credit card, we may refuse to release the vehicle.
Excess:We will pre-authorize {Depend on car category} EUR on your credit card when you collect your vehicle. This will be automatically released if there is no theft or damage during the rental period. If there is damage to the rental vehicle, you will be liable for up to the first {Depend on car category} EUR of costs and the standard vehicle insurance policy will cover the rest.
Parking, and traffic violation related fees: :We will pre-authorize an additional 120 Eur for parking and traffic violation related fees. This will be automatically released if there no parking or traffic violations during the rental period. Secure Deposit will be released max 30 days from authorization.
NOTE: We do accept cash payment for car rental.(You can pay car rental price in cash, but secure deposit should be authorized via card)
If you don't have card you will need to take full premium insurance +40 Eur on your rental price for "no card fee".
Info:
Car Documents
Fuel Policy : The renter has to return the vehicle with the same level of petrol as delivered or refueling charges will be applied.  Refuelling service charge is 35 EUR + 1.5 EUR per litre. Vehicles delivered during the night (out of office hours), have at least half tank of petrol filled. This will be enough to drive you anywhere in the Croatia. In addition our representative will be happy to guide you to the nearest petrol station.
Ferrying the vehicle: Ferrying the car to any island in Croatia is allowed.
Ferrying the car is free only if you book directly on our site.
Lost of Key: A Loss Of Key Fee applies in the amount of the price of the official car dealer.
Traffic Violations, Traffic fines and Administrative Sanctions: Tickets and appended administrative sanctions resulting from any violation of the Croatia Traffic law during rental period, is solely the renter's responsibility. If any such administrative sanction is not disclosed to the company at the end of the rental period (contract), the violation will be charged to the renter.
Cross Border: Cross Border is Free. All cars are delivered with the papers necessary for crossing the border. You can travel cross the Croatian border without additional charge to: Italy, Bosnia,Serbia, Austria,Germany, Montenegro, Macedonia, Slovenia. NOTE: Kosovo,Albania, Bulgaria, Romania are not included, please contact us for this request.
Cross border is free only if you book directly on our site.
No additional charges on flight delays: All our employees are always informed for your arrival time, as well as last minute flight schedule changes that might occur. They will wait for your arrival flight in order to deliver you the booked vehicle.
Car Replacement in case of a breakdown or accident: In case of the unfortunate event of an accident, your car will be replaced will another same or bigger size.
Nationwide Breakdown Service: Our Company must be informed as well, in order to track you down and make solve the problem quicker and smoother. Our staff will report the break-down to our Road Assistance (24/7) and somebody will be with you the next few minutes. Our office immediately will do the appropriate actions to change the 'broken' car with another one. Emergency hotline: (+385) 99 342 3001
Mileage: Free & unlimited mileage. We do not charge for mileage driven of the hired vehicle.
Croatia taxes: All prices, offers and quotes presented online include 25% Value Added Tax (VAT).
Extra Drivers: Our prices and quotes include one (1) extra driver in addition to the main driver. Check driver's age restrictions and driving license obligations at the same page below.
Baby Seat, Infant Seat and Booster Seat: Just inform us about the age of your little member(s) of the family and select the correct type of seat that you require. One piece costs 7 € /day, payable on arrival. Everything is calculated before finishing your reservation.
Delivery and Collection of the vehicle: We can deliver and collect vehicles to any place in Croatia, including airports, ports and selected hotels. Some places have an additional cost. You may contact us in advance.destinations/places listed on our online quoting system. Delivery to other/not-listed locations may be possible with cost a small cost. You may contact us for more information. After-hours deliveries (22:00 - 07:00) are subject to a €35 charge payable on arrival. Returning the vehicle 1h after-hour is free of charge.
New, modern and safe vehicles: By limiting the maximum age of our vehicles, we are able to guarantee that you will be delivered a brand new and well maintained vehicle.
Cleaning, service, engine check and prompt attention: Our well-trained staff, both engineers and front-desk personnel, have checked the vehicle to be delivered in perfect condition.
Road Map, GPS Sat Navigation: Upon delivery, you will get a recent map of Croatia FREE of charge. If you live in a gadget world, where a paper map is not adequate, we can offer you a GPS Sat navigation device (4.3" screen) with the most recent map of Croatia, with Latin character map. The cost is €10 per day and maximum cost is 50 Eur. Advanced booking is required.
Minimum rental period: Minimum rental period is one (1) day. First hour delay in return is not charged as long as our company is informed. Next 3 hours are charged at €10 per hour. Over 4 hours delay one day rate will be charged.
One Way Rentals: All cars available for one way rentals, provided that such arrangement is made at the commencement of the rental and confirmed on the rental agreement.
Pre-purchase fuel and return empty policy: Avax rent a car strives to provide transparent online service with user friendly booking engine. One of the most commonly mentioned topics by our clients is the fuel option. You may decide yourself if you want to pre-pay for the fuel at the pickup, or fill your car hire up yourself before returning the vehicle to the supplier, and here we advise how to do it. On the last step of booking process you have Facilities options, and you can select Pre-purchase fuel and return empty. We will provide you full fuel tank and you can return fuel empty as possible, as there are no refunds for unused fuel. This option comes in handy if your rental is longer and you will have limited time to go to the petrol station to fill in the car before returning it to the rental company. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible, as there are no refunds for unused fuel. As mentioned at the beginning, it is a good option to choose for a longer car hire, or at least when you know you will use the vehicle a lot. This is our clients' favorite option, as you pay only for the fuel you actually use. With this fuel policy, vehicles are picked up with the full tank of fuel and need to be returned full as well.
Rental vehicle: Please note that we do not confirm the exact vehicle model and make, engine type, fuel type, etc. We confirm only a vehicle group. It is possible to book a diesel vehicle on request. Customer will receive a vehicle in the appropriate condition for the rental with all the pertaining equipment and all the accompanying documentation.
Pre-purchase fuel and return empty policy: Avax rent a car strives to provide transparent online service with user friendly booking engine. One of the most commonly mentioned topics by our clients is the fuel option. You may decide yourself if you want to pre-pay for the fuel at the pickup, or fill your car hire up yourself before returning the vehicle to the supplier, and here we advise how to do it. On the last step of booking process you have Facilities options, and you can select Pre-purchase fuel and return empty. We will provide you full fuel tank and you can return fuel empty as possible, as there are no refunds for unused fuel. This option comes in handy if your rental is longer and you will have limited time to go to the petrol station to fill in the car before returning it to the rental company. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible, as there are no refunds for unused fuel. As mentioned at the beginning, it is a good option to choose for a longer car hire, or at least when you know you will use the vehicle a lot. This is our clients' favorite option, as you pay only for the fuel you actually use. With this fuel policy, vehicles are picked up with the full tank of fuel and need to be returned full as well.
Insurance coverings & waivers: Insurance on a rental vehicle is not a simple and quick to read issue. That's why we have created an additional page about insurances explaining our policy and procedure guidelines to get you covered in any unfortunate accident while vacationing in Croatia.